Reimagined Platform Puts Global Resources at Agents’ Fingertips
Pace Partners With Argo Group to Update Agent Portal
San Antonio, Texas (August 2020) – Pace, the largest independently owned brand storytelling agency in North America, was tasked by Argo Group (NYSE: ARGO), an underwriter of specialty insurance and reinsurance products in the property and casualty market, to deliver real-time information, announcements, and access to digital tools and binding platforms, all in one place. By reimagining their agent portal, Pace created a vibrant, convenient, user-friendly environment for agents across their portfolio to conduct their daily business. The response has been astounding.
“Congratulations on the successful launch of the new and improved agent portal. I finally had a chance to poke around in it this evening, and it’s really cool,” says Leah Ohodnicki, SVP Group Producer Management. “It will continuously improve from here on. But let’s not miss the opportunity to pause and look around at the great things accomplished through a ton of collaboration and hard work.”
Bonnie Brumley, VP Marketing Operations added, “100% agree! The new portal is very well done – and we are now getting the metrics to really understand the engagement. Great day!”
The updated interface will track user analytics to provide insight into tools and resources that are used most. This data will inform and position the platform for continual improvement and growth to ensure efficiency and effectiveness for all users.
Pace took an outdated and underperforming site and infused it with fresh content and an intuitive user experience (UX) to make the transition seamless for agents and underwriters alike.
“I am so proud of our UX team and the collaboration with Argo. Pace created an experience that is exciting and fresh for a critical segment of Argo clients. To do that, we coupled new and best practices in storytelling and site heuristics to heighten the user experience,” says Gordon Locke, President & CMO of Pace.
Pace’s partnership with Argo Group began with the creation of their annual report five years ago and has grown into a true partnership that allows for creative problem solving across many aspects of their business, an area where Pace excels.
About Argo Group International Holdings, LTD.
Argo Group International Holdings, Ltd. (NYSE: ARGO) is an underwriter of specialty insurance and reinsurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims handling needs of businesses in two primary segments: U.S. Operations and International Operations. Argo’s insurance subsidiaries are rated ‛A-’ by A.M. Best and Argo’s U.S. insurance subsidiaries are rated ‛A-’ by Standard and Poor’s. More information on Argo and its subsidiaries is available at www.argogroup.com.
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Pace is a marketing agency specializing in integrated brand storytelling that moves audiences to action. We deliver results by continually creating better customer and employee experiences for our clients.
We use dedicated, nimble and diverse talent to work as an extension of your team. Pace delivers amazing creative using a unique combination of audience-first, data-driven thinking, smart strategies and advanced technologies. Our 3,000-square-foot in-house studio honors Pace’s culture of helping brands redefine what is possible through amazing creative work with flawless delivery that brings stories to life. Pace has offices and key client hubs across the U.S., working globally and locally. For more information, please visit Paceco.com, Twitter or LinkedIn.
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