Rolled $100 bill wearing a graduation cap, representing questions about the cost and value of a college degree.

The new higher ed imperative: Make value visible at every step  

The shifting perception of higher education value   Higher education has an ROI problem.  It starts with a familiar scene. A rising high school senior is sitting in the kitchen with their parents, scrolling through different universities’ social media pages and websites, deciding where to tour. Not too long ago, students asked,“Can...

Abstract yellow graphic of partially obscured elephant with the question “Is your content invisible?” illustrating content discoverability.

Your content is invisible because it was never built to be found

Why AI is making the old create-then-optimize content model obsolete.  Your content is invisible because it was never built to be found.  Remember the blog campaign...

Colorful blocks connected by branching white lines on a blue background, representing the complex paths customers take when discovering and interacting with brands in the age of AI.

Sitting down with strategy leader Jamie Jeffries to discuss customer experience in the age of AI 

Key takeaways:  The customer experience now begins beyond brand-owned channels, as AI has fundamentally changed how people discover and evaluate brands.  Content has a bigger...